Subscription SaaS. Cancel anytime; annual plans get a 30-day guarantee.
→ See section 02Manual placements. Prorated by what's been delivered; published posts are final.
→ See section 03We sell two distinct products with different delivery models. Each has its own refund rules — read the section that applies to your purchase. This Refund Policy forms part of our Terms of Service.
The AI Visibility Tracker is a recurring SaaS subscription billed in advance.
You may cancel any monthly subscription at any time. Cancellation takes effect at the end of the current billing period; you keep access until that date. Monthly subscriptions are not prorated, and we do not refund the current month after it has been charged.
If you cancel an annual plan within 30 days of the initial payment, we will refund the full amount paid for that 12-month term. After day 30, annual plans are non-refundable, but you can cancel renewal at any time to stop being charged at the end of the term.
Upgrades are prorated and charged immediately. Downgrades take effect at the next renewal — no partial refund is issued at the time of downgrade.
If the Service is materially unavailable for more than 4 consecutive hours due to issues on our side, we will issue prorated service credits on request. See Exceptions & credits.
The Ranking Service involves human research, writing, and publication on third-party platforms. Refunds depend on what's been delivered.
| Stage | Refundable? | Notes |
|---|---|---|
| Within 7 days of purchase, no work started | Yes — 100% | Full refund if research, drafting, or posting has not begun. |
| Research / drafting in progress | Partial | Refund covers all undelivered placements; we keep payment for the work already produced. |
| Blog placement drafted but not published | Partial | Refundable minus a writing fee equal to 50% of that placement's allocated cost. |
| Reddit / Quora post published | No | Once published on a third-party platform, the post is governed by that platform's rules and cannot be unpublished by us. |
| Blog post published | No | Once live with a publisher, the post is no longer refundable. |
| Failure to deliver agreed placement volume | Yes — prorated | If we fall short of the placements promised in your tier within the agreed delivery window (30 days unless otherwise stated), the missing placements are refunded. |
Even with delivered placements, we cannot guarantee that a specific AI engine will cite the placement, that your visibility score will move by a specific amount, or that the third-party platform will keep the post live indefinitely. These outcomes depend on factors outside our control, and they are not grounds for a refund once delivery is complete.
Send an email to [email protected] with:
For the annual-plan guarantee, send the request within 30 days of the initial charge. For the Ranking Service 7-day window, send it within 7 days of purchase.
Approved refunds are returned to the original payment method within 5–10 business days. Bank or card processor delays may add a few additional days; we have no control over those once the refund is sent.
Refunds are issued in the original currency of the payment. Currency-conversion losses, if any, are not reimbursable.
If the AI Visibility Tracker is unavailable for more than 4 consecutive hours due to issues on our side in any single month, we will, on request, credit your account proportionally to the time the Service was down. Credits apply to future billing periods and do not expire while your account is active.
Annual subscriptions cancelled after day 30 are not refundable. You may cancel auto-renewal at any time, and access continues until the end of the prepaid term.
If we terminate your account for a violation of our Terms of Service, no refund is owed.
Sometimes the right answer is a refund even when the policy doesn't strictly require one. Talk to us — if a fair outcome is to refund you, we will.
If you have a problem with a charge, please contact us first at [email protected]. We respond within one business day and resolve almost every case directly. Initiating a chargeback without first contacting us may result in your account being suspended while the dispute is reviewed; this is to protect both sides from accidental double-resolution.
Questions about a refund or this policy? We're real humans and we read every email.
Annual plans get a 30-day money-back guarantee — see exactly what AI says about your brand before you commit.